Support

Last updated: 13 November 2026

Draft for review, not published. Highlighted passages are open questions or depend on work that has not shipped yet. See docs/website-legal-review.md.

Questions about AdZoom, a figure that looks wrong, or a request to delete your data: write to us.

Contact us

Email: [[QUESTION 1: support email address]]

[[QUESTION 15: whether to state a response time]]

What to include

• Your store's name and its myshopify.com address. You find it in your Shopify admin under Settings.
• What you expected and what AdZoom showed instead.
• The page, the date range, and the campaign or order involved. Order numbers are fine.
• For an ad platform problem, which platform it is (Meta or Google Ads) and the name of the ad account.
• A screenshot, if it helps.

Do not send passwords or access tokens. Leave out customer names, email addresses, and addresses. AdZoom does not store them, and we do not need them.

Delete your data

You can disconnect an ad platform in AdZoom, uninstall AdZoom from your Shopify admin, or email us. The privacy policy explains each option and what it deletes.

Questions store owners ask first

How does AdZoom know which ad an order came from?

From the tracking parameters on your ad links. When a shopper clicks an ad and buys, Shopify records those parameters on the order, and AdZoom matches them to the campaign, ad set, and ad. An order goes to the last ad the shopper clicked in the 30 days before buying.

What if my ads don't have tracking parameters?

AdZoom lists the active Meta ads that are missing them and gives you the exact parameters to add. The free UTM builder on this site makes them for Meta and Google Ads. Orders that can't be matched are shown separately, never mixed into a campaign's numbers.

[[DEPENDS: slice 3, Google Ads; and website slice W3, the UTM builder]]

Where do my product costs come from?

From the "Cost per item" you set on products in Shopify. AdZoom tells you how many orders include items with no cost recorded, so you know when profit is overstated.

What can AdZoom change in my store or my ad accounts?

Nothing. It reads orders and product data from Shopify and spend from your ad accounts. It never edits a product, an order, a campaign, or a budget.

I sell in more than one currency. Does that work?

Yes. Orders and ad spend are converted to your store's currency at each day's exchange rate.

How does billing work?

Through Shopify. The first 7 days are free. After that it's $49 every 30 days, or $399 a year, on your regular Shopify invoice.

[[DEPENDS: slice 4, billing]]